Palava Takes A Big Step Towards Providing High-Quality Healthcare To Citizens

October 14, 2016
Free Health Checkup

Palava partners with Healthspring, India’s leading experts in primary healthcare, to open its first clinic in the city.

‘Healthy citizens are the greatest assets any country can have’, said Winston Churchill. Palava concurs with this and hence strives to provide a healthy lifestyle to its citizens through its infrastructure developments and facility alliances. In addition to having plenty of open spaces and landscaped green surroundings and providing immediate aid with 911 emergency services.

Palava has now launched its first Primary Healthcare Clinic by partnering with Healthspring, India’s leading experts in family healthcare.

Inaugurated in June this year, the Healthspring clinic at Palava presently houses a physician and nurse and an on-call physiotherapist; it also provides pathology services and X-ray facilities. It will shortly have an ENT specialist, gynecologist, orthopedic, dentist and pediatrician, and provide sonography, MRI and other medical services. The clinic will host regular health camps to measure body mass index, daily calorie intake and other parameters, and advise adequate measures to maintain a healthy lifestyle. 

Healthspring was founded in 2010 by Professor Gautam Sen, a revered general surgeon and specialist in oncology and his son, co-founder, Kaushik Sen.  It presently has over 31 clinics across Mumbai, Delhi and Pune and over 100 doctors and 500 health experts, including nutritionists, nurses and pharmacists.

Harvard alumnus and management consultant with Bain for over a decade, co-founder Kaushik Sen is passionate about reforming the healthcare system in India, and shares insights about the vision and mission of Healthspring in India.

Q: What motivated you to delve into healthcare?

A: Our key drivers to delve into healthcare were to improve the broken healthcare delivery system at the entry level through family medicine, and reduce healthcare cost burden for the customers while providing better health outcomes. My biggest source of inspiration was my father and the Chairman of Healthspring, Dr. Gautam Sen, who is one of the most respected surgeons and leading medical thinkers and visionaries in India. Dr. Sen has been instrumental in a number of pioneering efforts to bring change to healthcare delivery in the country. He has over three decades of experience as one of Mumbai’s finest surgeons and has been on the Board of Governors – one of the six-members – for the Medical Council of India.

Q: What led your family to launch Healthspring?

A: Healthspring was founded with a vision of transforming India’s health delivery system where it matters the most- the entry level of personal care. Healthspring comprises of family health experts and focuses on family medicine, a specialty devoted to providing comprehensive health care for people of all age groups. We provide pre-hospital care, be it at home or responding to day-to-day health care needs, ranging from acute and chronic illnesses to more urgent and emergency medical situations. I believe that if done correctly, family medicine has the potential to keep people healthier and reduce unnecessary testing and hospitalizations. It also helps detect issues at an early stage, increasing the chances of response to treatments. Early healthcare can help in drastically reducing the medical costs by lowering the need for expensive and unnecessary hospitalization and procedures.

Q: What are the fundamentals that lay the foundation for Healthspring?

A: We are a one-stop for all health care services for everyone.  Be it an individual, family, community, corporate house or industrial complex, we cater to all. At Healthspring we are committed to a culture of good health and our vision is to be the most trusted healthcare organization in the country. We strive to provide excellence in healthcare by hiring diligent doctors, training them in medical protocols and supporting them with the right infrastructure. We aim to deliver great customer experiences, focused on convenience, patient friendliness and a team-based approach. We are transparent and ethical, and always look for the best interest of our patients when they need us the most, especially during emergencies.

Q: How are medical experts and team members recruited by Healthspring?

A: All our doctors are MBBS with a minimum of 5 years of work experience. We also have doctors who have professional experience of over 20 years either as standalone practice or working with hospitals or corporates. Irrespective of their experience, once recruited by Healthspring, they undergo a one month training program to learn the best practices of the healthcare industry. This induction ensures standardization of diagnosis, treatment, maintenance of medical records and delivery of customer service.  While attracting great people is one of the challenges for a start-up in India, particularly when one is not an e-commerce platform, our senior team comes from diverse industries, such as education, media, FMCG, telecom, investment banking and also includes entrepreneurs, and in most cases, they have sought us out. Healthspring has an ambitious team that believes in its mission and is passionate about reforming healthcare.

Q: What are the unique characteristics that distinguish Healthspring in the field of healthcare?

A: Healthspring has its own in-house team of general physicians, pediatricians, gynecologists, physiotherapists and dietitians, supported by in-house diagnostics (pathology and radiology), as well as pharmacy. Unlike hospitals or polyclinics, the entire medical team comprises of employees of Healthspring and their sole objective is to keep one as healthy as possible and avoid hospitalization, unless absolutely necessary.

Condition management at Healthspring is not limited to interaction between the patient and doctor; it involves comprehensive care given by a team of doctors, dieticians, physiotherapists, nurses and others. Take diabetes for instance; 97% of our members who have enrolled for our diabetes management program have witnessed improved sugar levels with an average of 40% decline in sugar counts while under our care.

Q:  Did you encounter any challenges while setting up operations in India?

A: The top 3 challenges that come to mind while building this healthcare service network are getting capital, convincing the medical fraternity or internal stakeholders, and changing the mindset of the society towards primary preventive healthcare.

Firstly, establishing a robust world-class primary healthcare delivery network is capital intensive. Attracting investments is a challenge unless you demonstrate quality, which we have successfully managed to do over the last 5 years.  Secondly, it is a challenge to find the right talent who is motivated to serve customers in the best manner possible. We took a while to change the mind-set of the medical fraternity and have it see itself as service providers and strive for complete customer satisfaction. In India, doctors hardly treat patients as their customer, which is why there is lack of professional attitude towards managing the health of patients. At Healthspring, be it any team, customer first approach is ingrained in all our employees from day one, as it is crucial to achieve the desired service levels. Thirdly, there is a lack of awareness and people are reluctant to move away from reactive healthcare and adopt proactive and preventive healthcare. We continue to educate people on the multifold advantages of opting for preventive healthcare services as such as preventive health check or membership. These investments don’t just ensure good health but also save lacs of rupees spent on hospitalization or health recovery.

Q: What would be your most memorable success stories through the journey so far?

A: Healthspring has catered to the needs of over 3 lac customers in a span of 5 years and grown to 32 clinics across Mumbai, Pune and Delhi, which are owned and operated entirely by us. We have witnessed robust growth because we’ve been able to build credibility amongst customers. We have brought health improvement to corporate health programs and systematically managed to reduce the high-risk percentage in our corporate members. As a result, in 5+ years of doing corporate programs, we have a 100% renewal rate, which is very rare in the healthcare industry.

Another service that we have received accolades for is our unique 24×7 doctor led medical emergency response system. We have doctors on-call to cover emergencies at any odd hour of the night. We have till date attended to over 2000 emergencies in which over 80% of the time the patient has been stabilized on the spot without needing hospitalization. A tremendous amount of testing, drills and processes are required to run this seamlessly, and we have been able to pull off each one with 100% uptime.

Q: Do you believe the urban audience values customized healthcare services?

A: The fact that we have been able to serve more than 3,50,000 customers stands testimony to the fact that people do appreciate the value of personalized healthcare services that we offer. We have over 50,000 people who have enrolled for an annual membership, which means that there is adequate traction for annual health management programs.

Q: What would the demographics of your audience be?

A: While most of our customers are above the age of 40 years, we see the customer base between 40-50 years growing rapidly. We receive a lot of queries from youngsters as well, enquiring about the packages that we could offer their parents. In terms of the socio-economic profile, we primarily see prime interest from Sec A and above, however there’s a growing degree of awareness and interest from others strata as well.

Q: How did you decide to collaborate with Palava?

A: When Healthspring learnt about Palava’s desire to provide high-quality, dependable and easily accessible healthcare to its citizens, we quickly realized that it was very much in sync with our ethos and hence decided to explore a partnership.  Healthspring endeavours to work closely with the team at Palava to craft an integrated health solution for the city, and is happy to see our efforts come to fruition.

Q: What is the plan of Healthspring to better the health quotient of citizens in Palava?

A: Healthspring’s array of services at Palava include a group of highly-trained doctors, nurses and associated medical professionals who together form a “care team”; a pharmacy, diagnostic capabilities as well as dental services.  Citizens can simply walk into our clinic to avail of this care, or explore some of our unique membership models. 

Healthspring firmly believe that the road to good health should start with a simple health check, and we have some great health check packages to offer to all citizens.  Following the health check, our doctors devise a customized health plan for each patient, and follow up regularly to ensure that the patient is on track with the agreed regimen.  We back up our clinic-level care with home doctor and nurse visits (whenever required), as well as 24×7 emergency medical response.  Essentially, we want to create an ongoing relationship with Palava citizens as that is the fundamental premise of our healthcare model.

Q: What is the vision of Healthspring for the near future?

A: We plan to open at least 200 clinics in major cities in the next 4-5 years. This requires great amount of know-how and expertise, and above all a set of motivated individuals, which we are fortunate to have. Response from the customers towards our service has been overwhelming and we are truly grateful for their appreciation and support. Our goal is to also take the elements of our model and scale it to rural populations through a public-private partnership with the government. We are currently in discussion with a few state and local governments, as well as some of the best international aid agencies to scale our model further. On the corporate front, we are relatively fledglings though we have already achieved remarkable success with some of the best companies in India. We expect this area to grow significantly as we see more and more companies invest in their employee base.

(The Healthspring Clinic is open from 8 a.m until 4 p.m. at the PCMA building in Casa Rio, Palava and accessible to all. Please contact +91 94339 39684 for appointments and further details.)

Sustainability Is The Key For The Future

September 25, 2016


The sustainable city of tomorrow

One of the main tenets of a sustainable city is that it is safe, accessible, comfortable and enjoyable. A city that you have helped to grow, and grow within one that you have ownership and pride in and that supports you to thrive, is surely one of these. And such a city will last a long time. Copehagen, the capital of Denmark resonates of all of this and much more and is popularly known to be among the leaders in sustainable living. Danes are often said to be the happiest people in the world, and Copenhagen is widely acclaimed to be one of the world’s most liveable cities. A green city surrounded by natural beauty, fantastic climate and friendly citizens, it combines sustainable solutions with growth to provide a high quality of life.

Known as the European Green Capital in 2014, Copenhagen has large number of green oases and open spaces with fresh air, some of the cleanest city harbours in the world, sustainable hotels, and high availability and consumption of organic produce. It has electric bi-cycles used as common mode for transport around this old maritime city and thus propagates eco-tourism.

Innovations in green energy

Copenhagen has the ambition of becoming the first carbon neutral capital by 2025. Increased mobility through integrated transport and cycling solutions has reduced congestion significantly and improved the health of its citizens. It is making great strides in reducing energy consumption, improving energy efficiency of new buildings, and encouraging the use of renewables. The city has a new district cooling system which uses the naturally cold seawater directly in the cooling production during the winter and electric compressors cooled via sea water in summer months to produce cold air. This saves 70% of the energy compared to traditional air-conditioning. The city is working with companies, universities and other organisations to develop green growth, providing local jobs and sustainable employment.

A great way to commute

Life in Copenhagen is almost lived in the saddle of a bicycle. The city is famous for being one of the most bicycle-friendly centres in the world. Only 29% of the households in Copenhagen even own a car and traffic lights in the city are coordinated in favour of cyclists during rush hour. Nearly half of its citizens primarily use their bikes to work, to school, to shop for groceries and to social gatherings. Even top politicians ride their bike every day to parliament! Cycle super highways are a reality in the city and lead cyclists in and out of the city from as far as 15 kilometres away. By 2025, the city wants 75% of all journeys to be made by foot, bike, or public transport.

Organic food culture

Unlike most cities of the world, organic produce is an integral part of dining in Copenhagen households. Organic produce makes up 20% of the total food sale in the city, which is the highest in Denmark. Nearly 90% of the food consumption in the city’s public institutions, such as daycare centres, nursing homes and schools, is organic. For citizens here, organic produce is not luxury; it is simply the most logical option.

Sustainability in hospitality

Extending sustainability to hospitality, 71% of all the Copenhagen’s hotel rooms hold an official eco-certification and more than half of the city hotels have an environmental plan regarding water, laundry, house cleaning, waste, energy consumption, food, smoking, indoor climate, and administration. The city boasts of organic restaurants that are climate friendly and serve local seasonal produce. It is home to Geranium – the world’s only all-organic restaurant with three Michelin stars.

Whether it is new bike routes, urban parks or new residential areas, Copenhagen is constantly preparing for a more sustainable future. Water, light, open spaces, sustainability and quality of life seem to be the key elements in the capital’s architectural development. Copenhagen’s most ambitious urban planning project so far is the development of a new district in the city’s northern harbour, Nordhavn, which is the largest urban development project in Northern Europe. State-of-the-art knowledge from all over the world is contributing to make Nordhavn the sustainable city of tomorrow.

As Brain Vad Mathiesen, an associate professor of development and planning at Aalborg University, told the Guardian, “In Denmark, sustainable city planning is not a niche; it’s just what we do.”

Where There Is A Will, You Will Figure A Way

August 5, 2016
Swimming through the english channel

India’s long distance swimmer and Palava citizen Rupali Repale shares her adventures with the high seas.

At the age of 12, she featured on the front page of the prestigious London Times. At the age of 13, she was conferred with the National Youth Award by the then President of India. At the age of 16, she was awarded the title of ‘Dolphin Queen’ by the Government of New Zealand. Meet Rupali Repale, India’s open water long distance swimmer, who at the age of 12 became the youngest, Indian, to successfully swim the English Channel in August 1994. Repale then went on to conquer seven straits and break several records in her illustrious swimming career. Lean and petite, she greets us with an unassuming smile as we meet at Palava’s golf club to hear of her adventures that began in the pool and crossed several seas and oceans.

‘My father enrolled me for swimming as he believed some exercise is essential, I was only three years old then and had little choice,” says Rupali, who for a year and a half thereafter tried to hide in the ladies’ locker rooms to avoid coaching. Encouraged by friends, she slowly befriended the pool and just like school, coaching became a routine. An average swimmer known for good stamina, she graduated to the competitive batch at the age of 6 and had her first tryst with long distance swimming when she became the youngest swimmer to successfully swim from Alibaug to Mumbai’s Gateway of India in November 1993.  “My coach was reluctant to allow me to participate as I was underage, yet my father persisted and gave parental consent,” she reminisces. Little did she know back then that with that consent her journey with the deep blue had just begun!

“A family friend mentioned to my father about the English Channel and suggested that I participate in it as I was good with long distance swimming,” she says, when asked on how she decided to swim the English Channel. “My family comes from a very modest background and no one had heard of the English Channel and the training needed for it or perils associated with it. My father said no harm in trying and went ahead and applied,” adds Rupali. The application was delivered to a wrong address and she didn’t hear from the committee until late June 1994. While the family assumed it was rejected, the committee wrote back stating that she could swim that August, not knowing that Rupali’s father has stated her weight as 38 kilos while she weighed only 28 kilos as of June that year. “Back then to participate in the English Channel the minimum required age was 12 years and weight was 38 kilos,” she says, “I had one month to put on 10 kilos. My doctor put me on a high fat diet with eggs, milk and meat and barred me from swimming more than once a week.” While Rupali focused on her weight gain, family and friends came together to raise funds for the expedition. “My school friends contributed with their pocket money,” she remembers fondly. On board to London in July 1994, Rupali weighed an exact 38 kilos and the rest as we know is history. On 15th of August, 1994, after continuously swimming a distance of 34 kms from England to France, in 16 hours and 7 minutes, she became the youngest swimmer for that year, and second youngest ever, to successfully swim the English Channel. She missed being the youngest swimmer ever to achieve this feat by just a day.

Overnight, Rupali Repale became the talk of the town. She was felicitated mid-air by the crew while returning home, awarded several accolades by the Indian government, and had sponsors queuing up to associate with her challenges. Amidst all this fury of attention, she remembers her father having a candid chat with her, “He asked me if I enjoyed swimming and wanted to pursue it further. He assured me that there was no compulsion to do so,” she remembers. Spending her childhood shuttling between school and the pool, Rupali didn’t know much beyond her friends and swimming and naively decided to pursue it further. Did she ever dream of scaling such great heights and achieving fame? “My father and my family didn’t know what one could achieve in this sport so we had no expectations. We simply kept taking a step at a time,” she says. As well said by someone, ignorance is bliss indeed.

Rupali went on to successfully swim across the Gibraltar Strait, Bass Strait, Cook Strait, Palk Strait and others until 2000 and often was the first woman to achieve such feats. And with each swim came a new challenge and adventure. “While swimming across the Palk Strait at midnight, I lost my way and found myself stranded near a lighthouse surrounded by fish,” she narrates with gooseflesh, “Being a LTTE endangered zone, I was found by a Navy ship after 30 minutes.”  During her swim from Gateway of India to Alibaug and back she had her stomach bitten by a poisonous fish! On completion of the shark infested Bass Strait she had lost her toe-nails. The body ached many times, but her mind did not quiver and she successfully completed each challenge.

“Long distance swimming makes one discover their will power. Stamina or endurance facilitates one towards their goal, but the strength in those final moments comes from the mind,” she says, emphasizing on the power of one’s mind, “The ocean is dark, quiet and endless. The body is hungry, sleepy and exhausted. It is here that the sheer power of thoughts makes one win or lose the challenge.” When asked what kept her motivated each time and where she drew her mental strength from, she simply states, “My father, Ramesh Repale. He believes nothing is impossible and I believed in him. He spent 15 years with me, supporting me through every challenge and I never wanted to disappoint him. My coaches trained me, but my father mentored me.” While Rupali credits her father for her success, she admires her mother for silently supporting her through it all. “My mother silently sacrificed a lot but always stood by me. My family kept me grounded irrespective of my achievements,” she says. She chose to consciously step away from swimming and pursue triathlons before starting her own swimming academy. When asked if she misses the spotlight, she matter-of-factly states, “I did whatever there was to do back then, thereafter had nothing more left to do.”

A resident of Palava, Rupali runs her own swimming academy at the clubhouses for all citizens and trains a chosen few for competitive swimming. Mother to a 4 year old, she divides her time between the academy and family business and effortlessly balances both. On the verge of concluding an inspiring afternoon, when asked what she learnt from swimming, she replies with a glint in the eye, “Life! Swimming taught me the meaning of passion, self-belief, determination and focus. It disciplined me and most importantly taught me to work hard with no expectations, as there is no calculated formula for success. Give your best and let go of the rest.”

While signing off she advises, “Remember, only you can guarantee your success.” Like father, like daughter one would say. A little-known fact is that post her swim, the English Channel revised the minimum age required for the challenge to 16 years and it continues to stand till date.

Designing An Eco-Friendly City

August 5, 2016
Palava's eco-friendly design

Professor Aniket Bhagwat is a third generation landscape architect practising in Ahmedabad with m/s Prabhaker B Bhagwat and manages the landscaping for Palava. A stimulating writer, thinker and academician, he co-edits and writes for SPADE, a chronicle on design research.

(inputs for the article given by Prof. Aniket Bhagwat)

Cities have always been, and are even today, engines of growth. They attract a rising tide of people that hope for a better life for themselves and their future generations.

Palava, the Greenfield smart city, has been envisioned to be amongst the 50 most livable places in the world by 2025.

The success of smart cities lies in their sustainability and thus Palava endeavours to be a ‘sustainable’ city and have its characteristics designed in accordance to achieve that vision. A ‘sustainable city’ is also known as an ‘eco-city’, which means it is designed in consideration of environmental impact to ensure that with its high-density, walkable urban fabric, focus on public transport, significant recycling and significant amounts of landscaping, it has the lowest levels of per capita carbon emission globally.

Palava has been carefully planned to incorporate the essential principles of eco-friendly liveability.

The city’s green landscape has been designed to preserve the indigenous flora and create a balance of all strata’s of vegetation that contribute to the diversity of the aesthetics of the city. Preserving the mandate of building a city without disrupting its natural surroundings, the developments have been planned such that they do not disturb the natural surface hydrology, there is no cutting of the rock strata nor is there any disturbance to the natural gradient. The topography of the city’s green spaces focuses on environmental improvement and enhancement of natural resources such as bettering the topsoil quality, preserving existing trees and valuing the natural river, lake and swale that form natural landmarks along with the grasslands and rocky outcrops.

Palava’s land was always dotted with trees and the planning strategy ensured that all those trees were untouched or transplanted, as best suited, to fulfill design requirements of the open greens within the master plan. The plantation palette was carefully chosen after taking into consideration the land topography and its soil.

Understanding that planting new saplings would need several years to grow and provide the much-needed benefits, we set up a nursery at Posari, a village close to Palava, well in advance, to grow trees that are presently being used across the city.

The trees are procured and nurtured for their growth and health and thereafter planted around the city to enhance its green cover.

Phase I presently has over 21,000 trees while Phase II is planned to have over 1,00,000 trees.

While designing the open green space, the focus remains to strengthen the existing greens and nurturing the present environs to create a healthy experience for the citizens. And the recently held Go Green initiative, undertaken by the Palava City Management Association with support from the citizens reaffirmed our line of thought, as they came together to plant over 5,000 saplings across different neighbourhoods.

The parks, waterfronts and community greens in the city are designed to provide a diverse experience to the sensory palette. While the lake is 5 times the size of the Banganga Tank, the riverfront stretches up to 2.4 km, which is thrice the distance of Girgaum Chowpatty.

Today, Palava’s ratio of open spaces accounts to 2.5 sq.m./person as compared to 1.1 sq.m./person in Mumbai.

The masterplan is also designed keeping in focus walkability, having basic amenities such as schools, clubs, retail and parks within a 5 minutes walking distance. Therefore, pavements are well shaded and equipped with essential signages, benches and bins. Aiming to encourage a car-free environment and reduce pollution due to gas combustion, the city has dedicated bicycle tracks to ride through its neighbourhoods.

While at the macro level, the present design and proposed development is well aligned with the existing natural elements and planning flexibilities, at a micro level, it focuses on the citizen’s aspirations and needs. In all, the landscape design of the Palava tries to create opportunities with a diverse range of programs within a cohesive master plan that is primarily essential to improve the quality of urban living.

Tips To Make Your Home Monsoon Ready

July 13, 2016

After being belted by the summer heat, it’s round two for your house! But this time, it is the monsoon season. The rainy season makes you vulnerable to diseases and turns your house into a breeding ground for insects and bugs. It also causes dampness, humidity, leaking walls, followed by fungus build-up etc. But this doesn’t mean you wait for the season to get over and do nothing about it. No sir, you’ve got a job to do, i.e. save your house from the wrath of the monsoon.

Here are some simple tips that can come in handy:

Use dry cloth or special cleaning solutions on your furniture: There must be a reason why companies design special cleaning agents for cleaning your wooden furniture! Clearly, water is not your furniture’s friend. So instead of using water, use special cleaning agents to clean wooden surfaces. These products are readily available online. Well, if you want to avoid using the chemicals, try replacing the water with a dry cloth.



Consider replacing your floor cleaning agent: Monsoon is like a festive season for pests, rodents, bugs and other such creepy crawlies that pose a threat to you and your family’s health. They also damage your precious furniture and other stuff. This season switch your regular cleaning agent for ones that keeps bugs and insects away. Also, try and dry mop the floors as much as possible to prevent dampness in your home.



Make sure the drains are prepared for the rains: Remember to unclog the drains every week, because you don’t want to end up with clogged drains and the water from the drains running all over your house. This one can be a major problem. Apart from the foul smell and dampness, it breeds insects and other bugs that can cause serious health complications.



Do away with loose wires, ASAP!: Fix any unattended or loose wires in the house before it starts raining. However, if you stumble upon a faulty wire then instead of ignoring it, get it repaired without wasting a minute. These faulty wires are tragedies waiting to happen. Water leakage can cause short circuits and eventually start sparks and fires.



Fix any leakages and cracks in the corners: Mostly heavy rains are responsible for leakages which are very annoying and the damage after, a very expensive affair. These leaking spots cause the water to seep into your home and cause dampness. There are different adhesives readily available are apt in stopping any sort of water leakages.



But as the old saying goes, ‘precaution is better than cure’, prevent any water damage and enjoy the monsoon season with your family.


Happy Monsoons!


Become The Eyes And Ears Of Your Neighbourhood

May 29, 2016

A city is as good as its citizens. People constitute the heart of communities and neighbourhoods, and it would be unmindful to dismiss the effectiveness of community patrol which brings together several watchful eyes. When every citizen decides to take onus of his or her neighbourhood’s welfare, their small steps taken will reap big dividends down the road. Safety and security is often the least interesting subject to pursue and owing to its sensitive nature, people choose to avoid associating with it. Though, becoming a volunteer to upkeep the safety of your neighbourhood has much more than just keeping vigil.

It will make your family and you feel safer

When you work with your neighbours you learn more about them and make friends. You will together look out for homebound seniors or latchkey children and in return, learn about each other’s strengths and weaknesses.


You’ll reduce crime

An empty house in a neighbourhood, where none of the neighbours know the owner, is a prime target for burglary. By knowing all your neighbours you will indirectly add to more watchdogs to ensure the safety of your home.


You’ll have a way to get help addressing neighbourhood problems

You can discuss ideas to enhance facilities or address community welfare issues and contribute with your suggestions.


You’ll learn new skills and gain experience using them

You’ll learn crime prevention skills, first aid implementation and enhance your ability to be the eyes and ears for your city. These skills will last a lifetime.


You can become the role model for your family

There’s a role for everyone where safety is concerned and you can encourage your family to join you. Young children can take part in safety programmes designed just for them. Youth can teach younger children how to stay safe and the elderly can keep an eye out for daytime problems.


Since its inception, Palava has been governed by Palava Citizens Management Association that ensures 24×7 safety and security for all citizens while regularly liaising with the local police and intelligence, emergency response teams and security experts. Since last year, PCMA has been supported by active citizen engagement teams of the recently formed Civic Volunteers Committee. Formed in association with the PCMA last December, this committee works closely towards creating a model of citizen stewardship in Palava and helps in regulating safety and security in the city. Globally, ‘neighbourhood’ or ‘town’ watch committees are much respected and have contributed to the betterment of society. Be it a Community Emergency Response Team, National Crime Prevention Council, National Association of Town Watch or others. Palava is proud to have its citizens follow this path in India and it encourages you too to take some time out to improve your future. You don’t have to take on a leadership role. Be it a few phone calls, a story for a newsletter or simply going about daily routines and observing the surroundings. Every effort helps and it makes a difference.